Fabizi: The Unified Operating System for Modern Hospitality
Project Fabizi
Client:
In-house product development
Duration:
5 years (ongoing)
Team:
Core leadership, product strategy, systems architects, frontend engineers, mobile engineers, infrastructure specialists
The Problem
Hospitality businesses operate with fragmented digital tools across POS, inventory, HR, finances, and reservations. This fragmentation creates operational blind spots, duplicated effort, increased training time, and lack of standardized processes—especially challenging for multi-location groups.
What We Did
Built a unified platform over 5 years: (1) Fully integrated POS with offline-first behavior and real-time KDS. (2) Comprehensive back-office covering inventory management, recipe costing, HR scheduling, and financial operations. (3) Multi-location intelligence with consolidated analytics and cross-site optimization. (4) Customer experience layer with reservations and loyalty programs. (5) Microservices architecture with React PWA frontend, PostgreSQL backend, and cloud-native deployment.
Outcome
60% reduction in manual reconciliation time, near-zero inventory discrepancies, improved profit margins through accurate recipe costing, reduced food waste, and 40% reduction in training time. Platform now supports thousands of venues with seamless scalability.
Operational Impact
Single source of truth for all operations. Real-time visibility across all locations. Standardized workflows maintaining quality at scale. Data-driven decision making with predictive insights.
Key Challenges
1
Real-Time Synchronization
Designed conflict resolution system for concurrent updates across devices, ensuring data consistency without sacrificing performance.
2
Offline Resilience
Implemented intelligent local caching and queue management for full POS functionality during network outages.
3
Multi-Tenant Architecture
Built scalable system supporting thousands of venues while maintaining data isolation and performance.
What Made This Work
Offline-First POS
Full functionality during network disruptions with automatic synchronization on reconnection.
Multi-Domain Integration
Unified platform spanning POS, inventory, HR, finance, and customer management.
Real-Time Analytics
Instant visibility into operations across all locations with consolidated dashboards.
Scalable Multi-Tenancy
Supports growth from single location to enterprise scale with data isolation.
Recipe Cost Intelligence
Automated profit margin analysis and menu engineering capabilities.